MiBOT BUSINESS SUPPORT SERVICES

At the most basic level, MiBOT monitors and maintains your IT system regularly at a fixed monthly fee. The primary benefit MiBOT provides to you is third-party support, monitoring, and maintenance, which is designed to prevent unexpected interruptions in system availability. This increases system up-time, which ultimately increases employee productivity and therefore company profitability. When you have a problem, the MiBOT team is available to solve the problem, as part of the monthly fee.

Silver Support

  • MiBOT  Agent (Remote Support and Automated Support)
  • Weekly Automated Maintenance
  • Passive Patch Management
  • Weekly Reports
  • Network Device Monitoring (Optional)
  • Remote Support Call (Optional)
  • Third Party Software Support (Optional)
  • Call-Out + Onsite Support (Optional)
  • Moves Changes and Migrations (Excluded)
  • Per Workstation Per Month Charge

Basic Server Support

  • MiBOT  Agent (Remote Support and Automated Support)
  • Weekly Automated Maintenance
  • Passive Patch Management
  • Weekly Reports
  • Respond to Critical Alerts
  • Remote Support Call (Optional)
  • Third Party Software Support (Optional)
  • Moves Changes and Migrations (Excluded)
  • Per Server Per Month Charge

Gold Support

  • MiBOT  Agent (Remote Support and Automated Support)
  • Weekly Automated Maintenance
  • Active Patch Management
  • Weekly Reports
  • Network Device Monitoring and Remediation
  • Remote Support Calls
  • Third Party Software Support (Optional)
  • Call-Out + Onsite Support (Optional)
  • Moves Changes and Migrations (Excluded)
  • Per Workstation Per Month Charge

Advanced Server Support

  • MiBOT  Agent (Remote Support and Automated Support)
  • Active System Monitoring
  • Comprehensive Weekly/ Monthly Maintenance
  • Active Patch Management
  • Anti Virus Management (Including Licence)
  • Anti Ransomware (Including Licence)
  • Full Remote Support
  • Custom Automation
  • Daily / Weekly Reports
  • Weekly Log File analysis
  • Remote Support Calls
  • Third Party Software Support (Optional)
  • Call-Out + Onsite Support (Included with Platinum Support)
  • Moves Changes and Migrations (Excluded)
  • Per Workstation Per Month Charge

Platinum Support

  • MiBOT  Agent (Remote Support and Automated Support)
  • Weekly Automated Maintenance
  • Active Patch Management
  • Weekly Reports
  • Network Device Monitoring and Remediation
  • Remote Support Calls
  • Third Party Software Support
  • Call-Out + Onsite Support
  • Moves Changes and Migrations
  • Per Workstation Per Month Charge